April 11th, 2012 by Amy Kautzman
QUESTION: On the 3rd floor, removing the large table near the semi-circular curved window in front of the QH 603 section would make this area quieter.
ANSWER: I understand that you are frustrated with the noise level on the third floor, near the QH section. Finding the perfect place to do one’s work is very specific to every person — the combination of light, noise, and furniture make up the variables that will hopefully lead to productive scholarship.
As you may know, there is an ongoing tension between those who enter the library to engage in quiet contemplation and those who are meeting classmates to engage in group study. For that reason Shields Library does have designated quiet study areas. These are located on the second floor and can be found within the Main and Nelly Branch Reading Rooms. There are also other areas that are quiet by default of their location. If you want to know where they are located, ask at our Reference or Circulation Desks.
Unfortunately the area you like to study in is not considered quiet study and it would be difficult to make it quiet space. The architecture (hard surfaces near lots of glass) and a busy traffic path ensure that this space is a medium quiet space. For quiet, truly quiet space, I suggest you move to the east side of the building (almost every floor) where we have the single carrels or study in the reading rooms on the second floor.
If a group of students are making too much noise, please let us know at the Circulation Desk and we’ll have our security guard ask the group to be more considerate of others or ask them to consider moving to one of our more noisy locations.
The Library is a place of research in action and thus will never be completely quiet. But we do strive to allow for all modes of studying. Hopefully, with this knowledge you’ll be able to find a favorite spot to settle down in.
Posted in Uncategorized | Comments Off
March 16th, 2012 by Amy Kautzman
QUESTION: I suggest you stop stealing pencils from Ikea® and get better ones. Also, the library is too confusing for a simpleton like me.
ANSWER: Dear Student, I dislike casting suspicions on the famed Swedish home furnishing company – but we had golf pencils well before they did. At the rate we go through them, I wouldn’t be surprised if some UCD Library pencils make their way to the West Sacramento emporium of inexpensive home goods.
The more interesting comment is your self-proclaimed simpleton status. You are a student. You are here to learn. You are not expected to know how to master the many details of a research library. We are big. We are complicated. We can be difficult to use!
This is why we have classes and librarians who are educated, trained, certified and with multiple degrees to assist you. We do not expect you to know how to use the library beyond the basics. Neither does your faculty. What we do expect is that you will take the time to learn how to use the library.
We are here waiting for you. You can get info many different ways:
• Ask for Help http://www.lib.ucdavis.edu/ul/help/
• Help yourself http://www.lib.ucdavis.edu/dept/instruc/research/
• Go directly to the source http://www.lib.ucdavis.edu/ul/about/directories/subjspec.php
Seriously, we are here for you.
Tags: Reference Assistance Research
Posted in Uncategorized | Comments Off
March 1st, 2012 by Amy Kautzman
QUESTION: The Internet connection becomes really slow in the 24-Hour Reading Room when the room is busy. I would appreciate it is the wireless capacity could be increased.
ANSWER: We are looking into this. We hope to have a happy solution soon.
PS: I was able to explore this situation a bit more and what I found out is fascinating. Our 24HRR is very near the sidewalk, a sidewalk that is traversed by hundreds of students every hour (possible slight exaggeration). Campus IET has ascertained that many if not most of these students are carrying smart phones and laptops that have their wireless feature enabled. This means that each and every one of these wandering scholars is dipping into and using up a bit of bandwidth. This also means that the wireless system is slowed down a wee bit. Imagine how this “walk-by effect” messes with wireless access in the MU?
The good news is that we are limiting the reach of the wireless in the 24HRR so it doesn’t query devices not in the building. Also, further testing shows we still have amazingly strong wireless connectivity in the library. So while there may be slight downturns of performance during our busiest periods (ex: midterms) most of you will never notice the blips.
Posted in Uncategorized | Comments Off
March 1st, 2012 by Amy Kautzman
QUESTION: There is a new and annoying trend of students playing music on their laptops – without headphones!
I’ve encountered this twice in the past two weeks and have heard other students complain about this as well.
I think security should be walking the entire library enforcing quiet rules – the cell phone use is bad enough, but this is too much.
I’ve encountered this problem on the 4th fl and in the basement along the back wall – where one tends to go for quiet. There are so few quiet places in Shields these days.
ANSWER: Thank you for taking the time to note the issues with music playing loudly and write a suggestion.
We recently posted more signs asking for quiet — we’re trying to push a campaign of sorts. I will share your comments (and thanks for noting the location!) with our guards and staff. They will try to keep an eye on this area for the rest of the quarter.
Also, pls call the circulation desk with a complaint should students get too loud: 530 752-8792
You may also interact with your peers and ask them to respect the sanctity of the quiet zone. We depend on students to assist us in keeping the library in good order.
Tags: Library, Quiet, Respect
Posted in Uncategorized | Comments Off
February 10th, 2012 by Amy Kautzman
QUESTION: I would like to see hand soap in all bathrooms that is not anti-bacterial. Anti-bacterial soap kills off non-resistant bacteria, strengthening the bacteria present that are resistant to antibiotics. The Library is a good place on campus to start.
ANSWER: Thank you for feeling that the Library is a good epicenter of change, we feel strongly that we are. We’ve worked on incorporating lights that save electricity and $$. We’ve provided gender neutral/family bathrooms and we are dedicated to improving UCD life as we know it. I, too have seen some anti-bacterial soap studies (look them up on Biosis! http://www.lib.ucdavis.edu/ul/research/subjects/index.php?id=50) that suggest you are right and others that argue in the other direction.
What I will do is put your suggestion forward to campus facilities. I suggest that you also contact them and advocate for what you believe.
Posted in Uncategorized | Comments Off
February 10th, 2012 by Amy Kautzman
QUESTION: My ID card was stolen. Fraudulent print/copy charges have been applied to my account. What can I do?
ANSWER: I’m really sorry to hear this. To clarify, your ID card is also your Reprographics copy card. If your ID card is ever lost or stolen you need to contact campus immediately to secure your account: http://registrar.ucdavis.edu/html/photoid.html.
Additionally, when making copies it is imperative that you exit the process after using a copy machine. If you do not, some unscrupulous person can make copies that will be charged to your account. Not cool.
If you have any questions or problems with campus copy services, please contact Reprographics: http://reprographics.ucdavis.edu/revalue_request.
Tags: Copying Printing Reprographics IDcard
Posted in Uncategorized | Comments Off
February 10th, 2012 by Amy Kautzman
QUESTION: Get some Tamora Pierce books (insert smiley face). There are approximately 25 now, most of them NYT bestsellers (very popular). And they’re the same target audience as The Hunger Games series, which you do have. Let me know the reason (if there is one) that you don’t have ‘em, I’m curious. Otherwise, y’all are brilliant and helpful. Have a brilliant day!
ANSWER: Thank you for making this suggestion, I’m going to assume you are a fan and not Tamora Pierce trying to get us to buy her books! As you can imagine, there are millions of books UC Davis Libraries do not own, particularly when it comes to young adult, popular titles. What makes us brilliant and helpful (thank you for that complement) is the fact that there are millions of books we DO own.
Our focus is on collecting titles that move scholarship forward. We may own The Hunger Games (loved them!) because they were taught in a class or put on Reserves by a faculty member. Our Subject Specialist will be given your request and he will make a qualified decision on whether Ms. Pierce’s titles belong in our collection. He will be in contact with you to let you know his decision.
Tags: Requests Popular
Posted in Uncategorized | Comments Off
February 10th, 2012 by Amy Kautzman
QUESTION: Please, could we have more couches to curl up on and read?
ANSWER: Thank you very much for making a request via our suggestion box. I agree with you! I too would love to see more comfortable couches and chairs in all of the UC Davis Libraries. We are well aware of this desire and the Library is hoping to address our “comfort issues” when we bring in a new University Librarian. Stay in touch, we hope to have a plan soon for meeting our user’s many thoughtful suggestions.
Tags: Comfort Furniture
Posted in Uncategorized | Comments Off
February 10th, 2012 by Amy Kautzman
QUESTION: We need more contemporary dance and literature DVDs. (titles of DVDS and books listed out on paper).
ANSWER: Thank you very much for placing book and DVD suggestions in our suggestion box. I will pass these on to our subject specialist; Michael Winter.
http://www.lib.ucdavis.edu/ul/research/subjects/index.php?id=9
If you want to make more suggestions in the future, please use our online suggestion form. It allows for immediate action.
http://www.lib.ucdavis.edu/ul/forms/suggestions/
Tags: Purchase Suggestions
Posted in Uncategorized | Comments Off
December 20th, 2011 by Amy Kautzman
QUESTION: I don’t know who to go to about this, but I’ve noticed that UC Davis is one of only a few universities that does not have a mobile website. Who can I ask to access the mobile website if one does exist? I am not talking about an iPhone application, I mean a real mobile website.
ANSWER: Thank you for taking time to ask this question. The good news is that the campus is actively working on a site. The Head of the Library Systems Department reported that Campus has hosted an event to discuss a framework for all campus units. They did not discuss a time frame, however, for actually doing developing the ucdavis domain.
PS: the Library’s mobile site is up and running! Visit us @ http://lib.ucdavis.edu/m
Posted in Uncategorized | Comments Off