Department Blog

Suggestions and Comments

Reserves Notification

November 19th, 2012 by Amy Kautzman

QUESTION: I think that Shields Library should add a feature when putting a book on hold in the Reserves section: The form should include a place for a phone number so if a person wants to leave the premise while waiting on his/her book s/he can. Once the book comes back, the Reserves staff can call the student and let her know the book is available.
ANSWER: I like this idea and we’ve been trying to do “something” like it and are not yet there.
We’ve been exploring using SMS to send text messages when a Reserves book is ready. That way, if the book comes back early you can be notified via your phone. Currently we give out buzzers like those at the Cheesecake Factory and other suburban/mall foodertainment locals.
Unfortunately the SMS service will NOT work with Reserves. We’ve tried. We discussed phone calls but that is problematic. We already have crazy, busy lines. How would you feel if you had to wait longer while our students called other students? Also, many of us have cell phones that are not Davis-centric which means a long distance charge for every card. ChaChing$$$
Good news, we are experimenting with SMS for circulation and hope to roll this service out soon. You’ll get recall notices, book due notices, etc for regular circ items. Sadly, Reserves is special and is just out of reach!
But, I love that you brought this idea forward. Thanks.